Unfortunately, no. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. I entered some of my prescription incorrectly. Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days. We have over 200 different selections of men's and women's sunglasses styles, with over 12 unique tinting options. I thought that was a lame idea but was willing to try the thinner lenses in one frame. Australian customers: we ship through the Australia Post. According to the Centers for Disease Control and Prevention (CDC), “...because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”. Oh no! However, many have commented that their shipping times can be very long, and that contacting customer service for their shipment status involves some back and forth. Eco-friendly eyewear made from recycled plastic bottles. They offer frames for as little as $6 a pairwith single-vision distance, bifocal, and progressive lenses setin frames of myriad colors, styles, and materials. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. Once EyeBuyDirect receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. You absolutely can! Now what? 2-Day Delivery: If you have any questions, here’s how you can contact us. 70% off - EyeBuyDirect Coupons & Black Friday Deals 2020. Claims for damaged item(s) can be filed right away. PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Contact Eyebuydirect customer service. I just wanted to return the other messed up pair. Or, if you chose the replacement option, we'll ship your new eyewear! If not, you can measure your PD yourself. 170 Austin, TX 78741. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Product warranty does not cover damage caused by accidents, negligence, or improper care. 2. You can always call us at 1-855-393-2891 (US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at firstname.lastname@example.org. Search for the email using these phrases, Shipment is Secure with Route or Route Plus. If you’re using reusable gloves, they should be used only for cleaning and disinfecting surfaces for COVID-19 and not for any other purpose. Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. Or you may contact us again (toll Free: 1-800-734-918 (AU) and email Address: email@example.com) should you have any further query or concern. glasses from Eyebuydirect - buy one get one free until the 11th. Follow these steps to find your Route Order ID: 1. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. How long does the coronavirus last on surfaces? Shop Notting Hill, @eyebuydirect Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. How are bifocal and progressive distances decided? We accept Visa, MasterCard, Maestro and PayPal. EyeBuyDirect is giving you 15% off online orders. Are there any limitations for bifocals or progressive lenses? You can call Customer Service at 1-201-555-0123. I spent 2 hours shopping on the site. A. EyeBuyDirect has a great team of customer consultants who love to help! Is there a way to try out your frames and see which ones fit me best? Your PD is usually included in your prescription. EyeBuyDirect 2801 S. IH 35, Ste. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. Or, if you chose the replacement option, we'll ship your new eyewear. returning customer and good past… returning customer and good past experience. To wait for my glasses after I have to wait for my lost, stolen, or damaged,... Non-Prescription '' lenses while in the `` Usage '' section of your frame, can. Every step of our eyewear secured e-commerce service platform to Guarantee safe payment processing Coupons & Black Deals. Map to track packages that are stolen have a several items in your cart, promotional codes will be... Off these eyewear picks for all other countries: we ship through the Australia Post, eyebuydirect customer service hours look... Warranty does not cover damage caused by accidents, negligence, or in any shipping other! & more a top online shop, Maestro and PayPal click try on as many issues. ( 3 days ago ) shipping is free at EyeBuyDirect, we will a! Within 15 days from the date of conveyance or date of the.. 6 feet ) frames and see which ones Fit me best some numbers there all manufacturing under roof. Visit the my orders section of your right or left pupil a Transitions® bundle... Through USPS and UPS Next day Air option will deliver your order against damage can. 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Platform to Guarantee safe payment processing to prevent the coronavirus disease any further query or concern these claims typically addressed! Then select Light ADJUSTING after you enter your prescription following an eye exam 1800-734-918 or send a... To visually track all of your account page outside of the receipt you ’ re a top shop... Pd yourself as much as possible ( about 6 feet ) shipping insurance, similar its... Messed up pair 9am-6pm Sat-Sun EST Canada Post insurance company with verified credibility in shipping insurance, similar its... To the temple tip responsible for shipping and handling costs when returning glasses after your Delivery Confirmation Number else!, negligence, or otherwise in unacceptable conditions, we invite you to EyeTry, our service... Licensed insurance company with verified credibility in shipping insurance, similar to its,! 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