16 No. (2001) conducted a study of the impact of the Internet on travel agencies in Hong Kong. @article{51c7fd4aa7284cc4a714335bc5475bb8. Technology has brought efficiencies, automation, customer knowledge, business opportunities to fill a variety of needs, fast development of new products or services, traveller knowledge and space for new entrants. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future. Tour operators suffered the rise of independent travel and are today embracing the online and mobile channels in order to stay competitive,” says Rossini. Tourists also agreed that more information could be found through the Internet. 1. Travel agencies are being subjected to increased competition from virtual on-line travel agencies. The Internet of Things has the potential to have a huge impact businesses, automating processes without any human-to-computer or human-to-human interaction. Pages 28. The importance of Online Travel Agencies (OTAs) have increased dramatically over the last couple of years. The travel, tourism and hospitality industry has been decimated by the impact of the coronavirus COVID-19 outbreak. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future.". author = "Law, {Chun Hung Roberts} and Kenith Leung and Rjames Wong". The high-speed Internet allows for fast communication with all of an agency’s travel partners, so booking a trip takes just minutes, not hours. This study investigates the impact of the Internet revolution on travel agencies on Saudi Arabia’s travel agency market. This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. The Internet and social media technologies have become entrenched in this industry and proved itself to be a perfect tool serving clients. That School University of London; Course Title MA 0213; Uploaded By one_truth77. The impact of the internet on travel agencies. The purpose of this study is to find out what impact the Internet has on travel agencies in Hong Kong. The opinions of 413 tourists on making transactions through both Internet‐based (hereafter, online) and traditional distribution channels were analysed. They are also offering some of their services online (Vrana, & Zafiropoulos, 2004). You can join in the discussion by joining the community or logging in here.You can also find out more about Emerald Engage. In addition, airline companies and travel wholesalers … If you think you should have access to this content, click the button to contact our support team. Visit emeraldpublishing.com/platformupdate to discover the latest news and updates, Answers to the most commonly asked questions here, (Faculty Member in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.). Outcomes of this research indicate that travel agents generally have positive attitudes towards Internet applications, and the potential threat-disintermediation-has not yet affected the travel industry. Many travel service suppliers, such as hotels and airline companies, already use the Internet as a direct channel for customer reservations. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. This preview shows page 25 - 27 out of 28 pages. Similarly, Law et al. Tourism. Law, R., Leung, K. and Wong, R. (2004), "The impact of the Internet on travel agencies", International Journal of Contemporary Hospitality Management, Vol. The Internet appears to be playing a role in restructuring of some traditional business sectors in which some organizations profit and some decline. Find out more. Travel Agencies. The ongoing evolution of information-based technology has already had a significant and considerable impact on the travel agency service industry as a whole. Countries are still actively battling the deadly virus but societies and industries are now also looking to rebuild and reemerge from the crisis. Technology in the form of the internet, software, hardware and communications has made the lives of travel agencies a lot easier for every type of business. / Law, Chun Hung Roberts; Leung, Kenith; Wong, Rjames. Tourists also agreed that more information could be found through the Internet. The impact of the Internet on travel agencies Rob Law Kenith Leung and James Wong The authors Rob Law, Kenith Leung and James Wong are all Faculty Members in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong. Tourists also agreed that more information could be found through the Internet. Powered by Pure, Scopus & Elsevier Fingerprint Engine™ © 2021 Elsevier B.V. We use cookies to help provide and enhance our service and tailor content. The impact of the Internet on travel agencies by Rob Law, Faculty Member in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong , 16 Number: 2 Year: 2004 pp: 100-107 . Not only does … International Journal of Contemporary Hospitality Management. The rapid growth of the internet is having an impact on the distribution of travel services and has heightened speculation about the potential for disintermediation of the travel agent. We are all aware that the internet has created a number of different conditions which have become real game-changers in recent times, and its widespread public use opens up so many doors. The Impact of Information Technology on Travel Agents The travel agent industry is coordination intensive; in other words, it is centered on the communication and processing of information. What is difference between the travel and tourism industry? 100-107. https://doi.org/10.1108/09596110410519982, Copyright © 2004, Emerald Group Publishing Limited. Fig. This research investigates the impact of the internet on the distribution of travel services and the extent to which it has influenced travel agencies by focusing on Taiwan, a technologically advanced country and … Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future. The integration of the Internet into the travel and tourism industry, however, presents a challenge towards the traditional role of travel agencies. Technology is providing the data needed to help agency managers streamline their operations, reduce costs, and improve revenues. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. ˙ e agencies which are known in Timisoara due to se-riousness, various packages o er and correct prices cor-related with quality of service, friendliness, exibility and availability, but also dynamic websites absorb most of the clients. Strong impact of online travel agencies on travel and tourism revenue. Here's how hotels, airlines, cruise lines, and online travel agencies (OTAs) are responding. The impact of the Internet on travel agencies. UR - http://www.scopus.com/inward/record.url?scp=85032068670&partnerID=8YFLogxK, JO - International Journal of Contemporary Hospitality Management, JF - International Journal of Contemporary Hospitality Management. The internet adoption among travel agents has made their services more efficient … title = "The impact of the Internet on travel agencies". Tourists also agreed that more information could be found through the Internet. In 2014, online travel agency sales in the Middle East have reached USD$3 billion, representing about 17% of total sales. The direct competition by Virtual Agencies intensified the competitive and related financial pressure on travel agencies. Chun Hung Roberts Law, Kenith Leung, Rjames Wong, Research output: Journal article publication › Journal article › Academic research › peer-review. Get Help With Your Essay. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. January 2014 ; Journal of Travel & Tourism Marketing 31(1):82 … The impact of technology on travel agencies is being felt in a number of ways. You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account. TRAVEL AGENCIES RESPONSE TO INTERNET EVOLUTION IN NAIROBI COUNTY: AN ANALYSIS OF COMPETITIVE STRATEGIES BY JUDY POLLY WANGARI KAMAU (BA; MTA) H87/15197/08 THESIS SUBMITTED IN FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF DOCTOR OF PHILOSOPHY (TOURISM MANAGEMENT) IN THE SCHOOL OF HOSPITALITY AND TOURISM OF … By continuing you agree to the use of cookies, The Hong Kong Polytechnic University data protection policy, The Hong Kong Polytechnic University contact form. The impact of the Internet on travel agencies. The coronavirus pandemic is devastating the travel industry. It is a convenient way of making a booking, either on the computer or via a mobile device. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. Introduction The travel sector is an important sector of the tourism industry and extant studies point to the fact that this sector is not only experiencing fast paced growth (Law et al., 2004) but also a higher demand for quality services from contemporary travel consumers (Lubetkin, 1999; Samenfink, 1999 and Christian, 2001). 3 Travel agencies share by type in 2014 ˙ is development has led the travel agencies into a ght for customer loyalty and the attraction of new ones. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) … T1 - The impact of the Internet on travel agencies. These agencies do not possess the traditional retail outlets but exist predominantly on the Web. Since starting the study International Hotel Management, the For decades B&M travel agencies provide personalized travel services. Productivity is increased, customer satisfaction is improved, and partners receive reservations fast, so they can plan their staffing … publisher = "Emerald Group Publishing Ltd.", International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/09596110410519982, The impact of the Internet on travel agencies, Tourism, Leisure and Hospitality Management. You may be able to access teaching notes by logging in via Shibboleth, Open Athens or with your Emerald account. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Leung k wong r 2004 the impact of the internet on. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. keywords = "Hong Kong, International travel, Internet, Leisure activities, Online databases, Tourism". The possibilities are endless, and bookings could be made anywhere and at any given time. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Internet Travel Services. https://doi.org/10.1108/09596110410519982. The impact of the internet on travel agencies in Hong Kong: en_US: dc.type: Journal/Magazine Article: en_US: dc.identifier.spage: 105-dc.identifier.epage: 126-dc.identifier.volume: 11-dc.identifier.issue: 2-3-dc.identifier.doi: 10.1300/J073v11n02_06-dcterms.abstract: In recent years, the travel and tourism industry has begun to develop Internet applications more extensively. Tourists also agreed that more information could be found through the Internet. The opinions of 413 tourists on making transactions through both Internet-based (hereafter, online) and traditional distribution channels were analysed. The travel agents themselves have found it easy to make arrangements and bookings over the internet for their clients thus reducing their operational costs. Travel agents are using the internet to market themselves and to advertise their services. Yet, the cyberspace and its travel web sites does non bode merely day of reckoning for the travel agents. Leung K Wong R 2004 The impact of the internet on travel agencies International. The opinions of 413 tourists on making transactions through both Internet‐based (hereafter, online) and traditional distribution channels were analysed. This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. Internet enables the travel agencies to adopt digital marketing to attract, inform and serve the travellers. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Internet mediation may finally take to disintermediation of travel bureaus since the travel service and merchandise suppliers can sell their services and merchandises straight to the travel patronage. Law, R., Leung, K., & Wong, R. (2004). Internet brought a change in their fortunes. The web has already transformed the way many of us choose our holidays: rather than going to travel agents, we use their online sites, or dispense with … This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. Experimental results illustrated that tourists still used professional services and advice offered by travel agencies. Tourists also agreed that more information could be found through the Internet. Keywords Leisure activities, International travel, Tourism, Internet, Online databases, Hong Kong Abstract This paper … Learn more about both travel and tourism, and the industries based on those activities. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future. abstract = "This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. AB - This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. journal = "International Journal of Contemporary Hospitality Management". Following the findings, the paper suggests that both online and traditional distributional channels can coexist in … Travel agencies, disintermediation, value propositions, social media, marketing strategies INTRODUCTION Due to the rapid development of information technology, methods of doing business in the tourism industry have changed dramatically. Online travel agencies are leading direct sales in the Middle East, with 34% of this total in 2013 coming from hotels. For example we chose … Based on the sheer volume of adoption and the ability to offer advanced interconnection and communication among devices, systems, and services, the Internet of Things is expected to bring disruption in the travel industry. The recovery process for the travel industry will be complicated and lengthy. With most package travel plans and cruises still booked through an agency, the impact of technology is felt on a daily basis. If you need assistance with writing your essay, our professional essay writing service is here to help! To rent this content from Deepdyve, please click the button. 2, pp. Following the findings, the paper suggests that both online and traditional distributional channels can coexist in the future. The Impact of the Internet in Travel and Tourism: A Research Review 2001–2010. N2 - This paper examines tourist perceptions of the potential for the elimination of travel agencies in the presence of the Internet. Services to clients are increasingly focused and travel is becoming more experiential-based than destination-driven. Not to mention (but we will) the use of the Internet by travelers, which has both a positive and a negative impact on travel agencies. Tourists also agreed that more information could be found through the Internet. Perfect tool serving clients make arrangements and bookings over the Internet on travel agencies the cyberspace its... 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