No resolution. Announcements. Now we'll need to locate the Visual Voicemail App. One thing we tried was clearing the data for the built-in Voicemai app. Following George's instructions I was able to get Visual Voicemail working on my new S20+. This will -not- delete any voicemail messages; it will only reset the app itself. To access Visual Voicemail, you must have already Set Up Voicemail.Alternatively, you can check your voicemail messages by selecting the Phone app from the home screen > select and hold the 1 key > if prompted, enter your voicemail password > follow the prompts to listen to your messages. The visual voicemail mail from the Galaxy Store is working for me. But not sure if that's because of unlocked version or what. By side loading the Google Phone app and changing the default, I now have visual voice mail, as I can see the transcribed messages. However, whenever I try to play the message, the app crashes. It's not available in the google play store. At least not easily. Premium Visual Voicemail has been part of my plan for years. I have cases open with both Samsung and Google and they have been working on it for over 3 weeks now. The visual voicemail app that came pre-installed will not set up on my new S20 Ultra? I remember reading AT&T Visual voicemail isn't ready for this phone yet. Assuredly it is software related. J. Jacobson053. Samsung. I cannot get wifi calling working either. Power outages and damage from Winter Storm Uri may be affecting service for some customers. Visual Voicemail is not working on Galaxy S20 5 hours ago I've been on the phone for over 3 hours with Xfinity Tech Support and they still don't know what's wrong. Now, tap Storage, then Clear Data. Scroll down to find the Visual Voicemail App. I am not able to set up Visual Voicemail on my S20 . I click on the voicemail icon, click Continue on the next screen, "Please wait while we check your account information." However, that this not the only thing that is not working out of the box with Google Fi. And since Samsung phones do not come with the Google Dialer app by default, it appears that even though Google has listed certain Samsung phones as ‘Designed for Fi’, the Visual Voicemail feature will still not work. We are working to restore service as quickly as possible. 4 hours spent trying to solve this issue. I lost my visual voicemail with my new S20, does it not work with this phone Accessibility Resource Center Skip to main content Get it fast with In-store & curbside pickup or same day delivery. You'll typically find it under: settings: then Apps or Applications. Tap the app, then tap force stop, then confirm. Their visual voicemail app shows not compatible with my phone. Not as good but something until AT&T updates. If anyone was wondering how to get visual voicemail from Fi on a Samsung Galaxy S20, you can't. 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